Refund policy
At Dazzle Jewellery, we want you to love your purchase. Each order is carefully prepared and checked before dispatch.
Change of Mind
Please choose your items carefully.
Dazzle Jewellery does not offer refunds or exchanges where you simply change your mind, select the incorrect item, find an item elsewhere for a different price, or decide you no longer want the product.
This does not affect any rights you may have under the Australian Consumer Law.
Earrings & Hygiene
For hygiene reasons, earrings and other pierced jewellery cannot be returned or exchanged for change of mind.
This hygiene policy does not limit your rights under Australian Consumer Law where an item is faulty, damaged, incorrectly supplied or otherwise fails to meet an applicable consumer guarantee.
Faulty, Damaged or Incorrect Items
If you believe your item is faulty, damaged or incorrect, please contact Dazzle Jewellery and provide:
- Your name and order number
- A description of the problem
- Clear photographs of the item
- Photographs of the packaging where relevant
We may need to assess the item before determining the appropriate remedy.
Your rights and the remedy available will depend on the circumstances and Australian Consumer Law. Where applicable, a remedy may include a repair, replacement or refund.
Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded.
Sale & Promotional Items
Sale, clearance and promotional items are not eligible for change-of-mind returns unless otherwise stated.
However, these items remain covered by applicable Australian Consumer Law consumer guarantees.
Damage From Use
A remedy may not be available where the problem was caused by misuse, accidental damage, inappropriate care or use contrary to reasonable jewellery-care instructions.
Normal changes to jewellery resulting from wear, storage or exposure to chemicals are not necessarily manufacturing faults.
Returns
Please contact us before returning an item.
If a return is required, Dazzle Jewellery will provide return instructions.
If an item is confirmed to have a problem covered by the Australian Consumer Law, reasonable return costs will be handled in accordance with your rights under that law.
Refunds
Where a refund is the appropriate remedy, it will generally be processed back to the original payment method.
Processing times after a refund has been issued may vary depending on your bank or payment provider.